MFC-6490CW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 07/26/2022
  • ID: faq00002061_000

Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?

By default the option for legal size scanning is not enabled in the Windows XP / Windows Vista WIA scanner driver.  To enable this option follow the steps listed below:

 

 

  1. Click START => (ALL) PROGRAMS => BROTHER => MFL-PRO SUITE [model name] => SCANNER SETTINGS, and select the icon named Scanner Utility.

     

    If you do not find the Scanner Utility from the start menu, visit the Downloads section.
    Download and install the Scanner Resolution Improvement Tool (WIA).

     

  2. For Maximum Scanning Size, select Legal.
    Click OK.

    You will receive a message that the setup is complete.
     

  3. Restart your computer.

    *After restarting your computer, the legal scanning option will be available in all scanning applications.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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