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MFC-9800

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 04/13/2011
  • ID: faq00002004_010

How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)

You can set your fax machine to do two types of easy dialing: One Touch Dialing and Speed Dialing. If you lose electrical power, auto-dial numbers stored in memory will not be lost.

Storing One Touch Dial numbers:
To store One Touch Dial numbers, please follow these steps:
  1. Press Menu.
  2. Press the left or right arrow key to select Fax and press Set.
  3. Press the left or right arrow key to select Set Auto Dial or Set Quick Dial, and press Set.
  4. Press the left or right arrow key to select One-Touch Dial and press Set.
  5. Press the One Touch key where you want to store the number. The LCD shows the number you selected.
  6. Enter the number you want to store (up to 20 digits) and press Set.

    If you want to enter a pause in the dialing sequence (to wait for an outside line, for example), press Redial/Pause as you're entering digits. Pressing Redial/Pause enters a 3.5-second pause when the number is dialed, and a dash appears on the screen. If you need a pause longer than 3.5 seconds you can press Redial/Pause as many times as needed.

  7. Use the dial pad to enter the name or company name (up to 15 characters) and press Set.
    If you want to store the number without a name, just press Set.
  8. Return to STEP 5 to store another One Touch number or press Stop/Exit to exit the menu.

    When you dial a One Touch number, the name or number you've stored is displayed on the LCD of the machine as the call is dialed.


Please check the number of One Touch keys located on the left side of the control panel on your Brother machine.

  • If the number of One Touch keys is 4:
    You can store 8 fax or telephone numbers on your Brother machine's One Touch keys, which can be dialed by pressing the One Touch key. To access numbers 5 to 8 hold down Shift as your press the One Touch button (example: Press Shift and One Touch key 01 for One Touch key 5).
  • If the number is 8:
    You can store 16 fax or telephone numbers on your Brother machine's One Touch keys, which can be dialed by pressing the One Touch key. To access numbers 9 to 16 hold down Shift as your press the One Touch button (example: Press Shift and One Touch key 01 for One Touch key 9).
  • If the number is 16:
    You can store 32 fax or telephone numbers on your Brother machine's One Touch keys, which can be dialed by pressing the One Touch key. To access numbers 17 to 32 hold down Shift as your press the One Touch button (example: Press Shift and One Touch key 01 for One Touch key 17).

Storing Speed Dial numbers:
You can store Speed Dial locations on your machine(*). Once you have programmed the Speed Dial number on your machine, you can dial the number by pressing Search/Speed Dial, #(Pound Sign), the Speed Dial number, and then Fax Start.
*The number of locations you can store varies by machines. Please refer to the User's Guide for your machine. The latest User's Guide is available in the Manuals section.

To store Speed Dial numbers follow the steps listed below:
  1. Press Menu.
  2. Press the left or right arrow key to select Fax and press Set.
  3. Press the left or right arrow key to select Set Auto Dial or Set Quick Dial, and press Set.
  4. Press the left or right arrow key to select Speed-Dial and press Set.
  5. Use the dial pad to enter the location (Speed Dial number) where you wish to store the number and press Set.
  6. Enter the number you want to store (up to 20 digits) and press Set.

    If you want to enter a pause in the dialing sequence (to wait for an outside line, for example), press Redial/Pause as you're entering digits. Pressing Redial/Pause enters a 3.5-second pause when the number is dialed, and a dash appears on the screen. If you need a pause longer than 3.5 seconds you can press Redial/Pause as many times as needed.

  7. Use the dial pad to enter the name or company name (up to 15 characters) and press Set.
    If you want to store the number without a name, just press Set.
  8. Return to STEP 5 to store another Speed Dial number or press Stop/Exit to exit the menu.
Changing One Touch and Speed Dial numbers:
If you try to store a One Touch or Speed Dial number in a location where a number has already been stored, the screen displays the name or number currently stored there, then prompts you to either - "1. CHANGE" or "2. EXIT".
  1. Press 1 to change the number stored, or press 2 to exit without making a change.
  2. Enter a new number and press Set.
    • If you want to erase the whole number, press Clear when the cursor is to the left of the digits. Everything above and to the right of the cursor is deleted.
    • If you want to change a digit, use the left or right arrow key to position the cursor under the digit you want to change, then type over it.
  3. Follow the instructions from STEP 7 under "Storing One Touch Dial Numbers" or "Storing Speed Dial Numbers".

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-4100/FAX-4100e, FAX-4750e, FAX-5750e, MFC-8500, MFC-9700, MFC-9800

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