MFC-820CW

FAQs & Troubleshooting

FAQs & Troubleshooting

How do I set up a group for broadcasting faxes?

Groups allow you to send the same fax message to multiple numbers (a process called broadcasting). You can store the Groups on Speed Dial locations, and then broadcast by pressing Search/Speed Dial, the two-digit Speed-Dial location, and Black Start. First, you'll need to store each fax number you wish to include in your Group as a Speed Dial number. Then, you can combine these numbers into a group. Finally, you can have up to six Groups, or you can assign up to 79 numbers to one large Group. Each Group uses one Speed Dial location. To set up a Group, please follow these steps:


  1. Press the Menu key.
  2. Press the Up or Down Arrow key to choose "Fax".
  3. Press the OK key to confirm your choice.
  4. Press the Up or Down Arrow key to choose "Set Quick-Dial".
  5. Press the OK key to confirm your choice.
  6. Press the Up or Down Arrow key to choose "Setup Groups".
  7. Press the OK key to confirm your choice.
  8. Press the Up or Down Arrow key to choose "Group 1" , "Group 2",  "Group 3", "Group 4", "Group 5" or "Group 6".
  9. Press the OK key to confirm your choice.
  10. Press the Up or Down Arrow key to choose the two-digit location where you want to store the Group.
  11. Press the OK key to confirm your choice.
  12. Press the Up or Down Arrow key to choose "Add Number".
  13. Press the OK key to confirm your choice.
  14. Press the Up or Down Arrow key to choose the stored number you want to add to the Group.
  15. Press the OK key to confirm your choice.
  16. Repeat STEPS 12 through 15 until you have finished assigning numbers to the Group, then press the Up or Down Arrow key to select "Complete".
  17. Press the OK key to confirm your choice.
  18. Press the Stop/Exit key to exit the menu.


You can print a list of all the Speed Dial numbers you have stored on your machine. The Quick-Dial list provides the names and numbers stored in memory in numerical order.

  1. Press the Menu key.
  2. Press the Up or Down Arrow key to select "Print Reports".
  3. Press the OK key to confirm your choice.
  4. Press the Up or Down Arrow key to select "Quick-Dial".
  5. Press the OK key to confirm your choice.
  6. Press the Black Start key. The Brother machine will print the Quick-Dial List.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-820CW

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