Check the following 6 points.

NOTE: The screens may differ depending on operating system being used and your Brother machine.

1. Make sure that the printer cable is not too long. We recommend that you use a USB cable that is no longer than 2 meters (6.5 feet). If you use the USB cable that is longer than 2 meters (6.5 feet), change it to the shorter USB cable and try again.
   
   
2. Make sure that the printer cable is not damaged or broken. If so, change it to the new one and try again.
   
   
3. If you are using an interface-switching device, remove it. Connect your computer directly to your printer, and then try again.
   
   
4. Check if the correct printer driver is chosen. 
   
   For Windows users:
   * This instruction is both for Printer Driver and BR-Script printer driver.
   
   
   1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
      
      
   2. Check the printer driver name.
      If your printer name appears in the Printing Preferences window, the correct printer driver is chosen.
      If not, reinstall the correct printer driver referring to Quick Setup Guide that is available on the Manuals section. To go to the Manuals section, click Manuals link on this page.
      
      [Printer Driver]
      
      
      
      [BR-Script printer driver]
      
      
   
   
   For Macintosh users: 
   * This instruction is both for Printer Driver and BR-Script printer driver.
    
   1. Click the Apple icon and open the System Preferences.
      
      
   2. Click the Print & Fax, Print & Scan or Printers & Scanners icon.
      The Print & Fax, Print & Scan or Printers & Scanners window will be displayed.
      
      
   3. [Mac OS X 10.3.9 - 10.4.x users]
      
      
      1. Choose your printer name in the left section. Make sure your printer name appears next to the Selected Printer in Print Dialogue. If not, choose your printer name.
         
         
      2. Click Printer Setup.
         
         
         
      3. Choose Printer Model from the pull-down menu and check the printer driver name.
         If the printer driver name matches your printer name, the correct printer driver is chosen.
         If not, reinstall the correct printer driver referring to Quick Setup Guide that is available on the Manuals section. To go to the Manuals section, click Manuals link on this page.
         
         
         
         
         
      [Mac OS X 10.5.x or later users]
      
      
      1. Choose your printer in the left section. Make sure your printer name appears next to the Default Printer. If not, choose your printer name.
         
         
         
         
         
      2. Compare the printer driver name of red line below.
         If the printer driver name matches your printer name, the correct printer driver is chosen. If not, reinstall the correct printer driver. Go to the Downloads section of this website to install the latest drivers.
         
         
         
   
   
5. Make sure that the printer is not connected to the same port that is also connected to a storage device or scanner. Take away all other devices and connect the port only to the printer. Try again.
   
   
6. Turn off the Status Monitor as follows:
   
   For Windows users:
   
   
   1. If the Status Monitor is displayed on the desktop, right click on the Status Monitor Window.
      If the Status Monitor is displayed on the taskbar, right click on the Status Monitor icon.
      
      
   2. Click Exit.
      The status monitor is turned off.
      
      
   
   
   For Macintosh users:
   
   Click on the X button on the top section of the Status Monitor window. 
   The status monitor is turned off.
   
   
   
   
   --OR--
   Go to the menu bar and click Brother Status Monitor => Quit Brother Status Monitor or Quit Status Monitor.
   The status monitor is turned off.