MFC-8840D
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FAQs & Troubleshooting |
The "Brother MFL-Pro Control Center" or "ControlCenter2.0" does not pop up when the document is placed into the ADF unit.
First, please verify the Brother Resource Manager software is working. If the software is currently running, a street light icon will be on the bottom of your desktop (see image below). If the icon does not appear, scan from an application (i.e. PaperPort) or restart your computer to activate the Brother Resource Manager. Once the software is activated, the Brother MFL-Pro Control Center or ControlCenter2.0 will pop up automatically.
If the issue still remains, please determine if you changed or updated the driver originally on your computer with a download from the Web Site. It is possible the incorrect update was installed on your computer. If you did change or update the driver originally on your computer, you will need to uninstall the current driver and reinstall the previous working driver by following the instructions below:
Driver Uninstallation Steps:
If you are a Windows 95/98/2000 user, this procedure deletes both the USB driver and Parallel driver even though you selected only one.
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Make a temporary folder on your HDD [hard disk drive] as the location to save the downloaded self-extracting file, e.g. C:\brodnt
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Please click here to download the Uninstall Tool to remove the drivers.
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Once downloading is completed, double click the downloaded file to extract it.
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" ZIP Self Decompression" appears. Click DECOMPRESS.
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A message that the process was successful will appear. Click OK.
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Then open the folder that is created.
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Double click the DelInf32 (.exe may appear at the end of the name) icon. "Brother MFC Uninstaller" will appear.
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Verify your model appears in the box under "Please select the MODEL" and select your connection type (USB or Parallel) under "Please select connection type". Then, click OK.
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" Complete" will appear. Click OK.
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Restart the computer. The Brother Drivers have now been removed.
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Unplug the power cord of the Brother machine AND the USB or Parallel cable before starting the Reinstallation Steps below.
Driver Reinstallation Steps:
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Please verify the version of PaperPort that is installed on your computer. It will be ver.8.0 or ver.9.0.
(You can check which version of PaperPort you are using; click:Start->Program->PaperPort->Help->About PaperPort...) -
Create a folder on your Desktop and title it BROTHER. This is where you will save the downloaded driver.
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The Brother End-User License Agreement will appear. If you agree to the terms, click I ACCEPT.
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" File Download" will appear. Click SAVE. " Save as" will appear. From the SAVE IN drop down, click DESKTOP and then select the BROTHER folder you created in the STEP 2.
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Then, click SAVE to save the driver in the folder on your Desktop. This will begin the download of the driver.
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Once downloading is completed, go to your Desktop and double click the Brother Folder to open it. In the folder is the downloaded file. Double click the downloaded file inside the Brother folder.
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" ZIP Self Decompression" appears. Click DECOMPRESS. The files will appear in the BROTHER folder.
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A message that the process was successful will appear. Click OK.
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Connect the FAX/MFC/DCP to your computer with a Parallel or USB cable and turn on the FAX/MFC/DCP by plugging in the power cord.
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When the "Found New Hardware Wizard" screen appears,click "Next".
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Select(Recommended) and click "Next".
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Check only "Specify a location" and click "Next".
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Click "Browse" to locate the the Brother file on your Desktop. Specify the same directory as you extracted the file in Step 6 and click "Open", then "OK".
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Make sure "Specify a location" is selected and click "Next".
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Click "Finish".
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You may need to repeat STEPS 11 to 16 depending on your OS and Interface.
