1. Verify that the date and time are displayed on the LCD.
   
   
   1. If the LCD displays the date and time, continue to Step 2.
      
      
   2. If the LCD displays an error message, check "FAQ & Troubleshooting" for further information on that error.
      
      
   3. If the LCD shows Telephone, any key pressed will not respond. Please hang up the extension phone and/or press the Hook key.
      
      
   4. If the LCD is blank, first verify that the unit is not in the OFF mode. Press and hold the ON/OFF or POWER SAVE key located on the control panel until the date and time appear on the display. If the display remains blank, verify that the power cord is connected. If the power cord is connected to a surge protector or power switch, remove the cord from the device and connect it directly to the outlet. If date and time now appear, there is a problem with your surge protector or power switch. If the display is still blank, try a different electrical outlet. If the display still remains blank, your machine may require service.
      

2. Verify that the machine is connected directly from the wall to the jack labeled LINE on the unit.
   

3. Verify if your Brother machine has a dial tone. For more information, please refer to "How can I verify if my Brother machine has a dial tone?".
   
   If there is a dial tone, continue to Step 5. If there is no dial tone, continue to Step 4.
   

4. Verify that the wall jack has a dial tone. Disconnect the unit from the wall jack and connect the knowing working regular telephone and telephone line cord directly to the wall jack. Lift the handset of the telephone and listen for a dial tone.
   
   
   1. If there is a dial tone from the wall jack, your unit may require service.
      
      
   2. If there is no dial tone from the wall jack, there is a problem with your line and you need to contact your local telephone company for assistance.
      

5. Verify that your document(s) are the correct size. The document(s) must be Max. 8.5 inches (216 mm) wide and Max. 11.7 inches (297 mm) long.
   

6. When sending a fax manually, be sure to wait to hear the fax tones of the receiving fax unit before pressing Fax Start key.
   

7. If you are having problems sending a fax to one number, verify that the number you are dialing is a working fax number and that you hear fax tones when the receiving machine answers.
   

If you continue to have problems sending faxes after following the steps listed above, your unit may require service.