DCP-9045CDN

FAQs & Troubleshooting

White lines or bands or ribbing appear across the page.

Please check the following points:

Make sure that the machine is on a solid level surface.
Make sure that the toner cartridges are installed properly.
Please refer to the instructions, "How do I replace the toner cartridge?".
Shake the toner cartridges gently from side to side.
Make sure that the drum unit is installed properly.
Please refer to the instructions, "How do I replace the drum unit?".
Make sure that you use paper that meets our specifications. A rough surfaced paper or thick print media can cause the problem.
Please refer to "What is the recommended paper?".
Clean the laser scanner windows with a soft cloth.
Please refer to the instructions, "How do I clean the laser scanner windows?".
The drum unit may be damaged. Put in a new drum unit.
Please refer to the instructions, "How do I replace the drum unit?".

DCP-9045CDN, MFC-9840CDW

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