FAQs & Troubleshooting

FAQs & Troubleshooting

How do I update the firmware?

The firmware can be upgraded to the latest version using the P-touch Update Software.

  • To use the P-touch Update Software, it is necessary to install it from the [Downloads] section of this website.
  • You must be connected to the internet in order to launch the P-touch Update Software.
  • You may find that the software and the contents on this page are different.
  • Upon installation of the P-touch Update Software, an icon will be installed on your desktop for your convenience.
  • Do not turn off the power when transferring data or updating firmware.

To update the firmware, follow the steps below:

  1. Turn the printer on and connect the USB cable.
  2. For Windows 10 or later
    From the Start button, select ([All apps] - [Brother P-touch] -) [P-touch Update Software],or double-click [P-touch Update Software] on the desktop.
    P-touch Update Software Icon

    For Windows 8/8.1
    Click [P-touch Update Software] on [Apps] screen or double-click [P-touch Update Software] on the desktop.

    For Windows 7 / Windows Vista
    Double-click the [P-touch Update Software] icon.

  3. Click the [Machine update] icon.

    P-touch Update Software 01

  4. Select the printer, ensure that [The machine is connected correctly.] is displayed, and then click [OK].

    P-touch Update Software 02

  5. Select the Language, check the firmware to be updated, and then click [Transfer].

    Do not turn off the printer or disconnect the cable while the data is being transferred.

    P-touch Update Software 03.
  6. Check the content to be updated, and then click [Start] to begin the update.

    P-touch Update Software 04

  7. This screen is displayed on your computer while the software is being updated.

    P-touch Update Software 05

    Do not turn off the machine during the update process.


  8. Click [OK] to complete the update.

    P-touch Update Software 06

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-P750W, PT-P900W/P900Wc, PT-P950NW, TP-M5000N

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