I cannot print using FLe tape and get an error message.

Download and install the latest version of the firmware from the [Downloads] page, when you print from the printer or P-touch Editor using FLe tape and one of the following messages appears on your computer screen or printer's LCD:

  Error Message
For P-touch Editor (Windows)

After "Media check" button is clicked:

Printer is off-line or no media is installed.
After "Print" button is clicked:
The tape cassette installed in the machine does not match the type selected in the application.

For P-touch Editor (Mac)

After "Media check" button is clicked:
Your P-touch does not support the type of tape in your machine. Replace tape before printing.
After "Print" button is clicked:
The tape cassette installed in the machine does not match the type selected in the application.

For PT-D800/E800 series Tape Not Detected! Check if compatible tape is installed correctly
For PT-P950NW with Touch Panel Display Tape Not Detected! Use Compatible Tape

 

If your question was not answered, have you checked other FAQs?

Have you checked manuals?

If you need further assistance, please contact Brother customer service:

Related Models

PT-D800W, PT-E800W, PT-P900, PT-P900W, PT-P950NW

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