FAQs & Troubleshooting

FAQs & Troubleshooting

Install PaperPort™ 12SE onto Windows 10.

You can install PaperPort™ 12SE from the CD-ROM supplied with your Brother machine.

Check the OS written on the CD-ROM label and follow the steps applicable for your case.


Case A: Windows 10 is written on the CD-ROM label.

  1. Insert the CD-ROM supplied with your Brother machine into the CD/ DVD drive.
  2. Do one of the followings:


    • If the opening screen appears automatically, go to STEP 3.
    • If does not, open the CD/ DVD drive and then double-click the start.exe to run the opening screen.
  3. Choose your model (if needed) and language and then click Install MFL-Pro suite. Follow the onscreen instruction to install PaperPort™ 12SE.



Case B: Windows 10 is NOT written on the CD-ROM label.

  1. Insert the CD-ROM supplied with your Brother machine into the CD/ DVD drive.
  2. Do one of the followings:


    • If the CD/ DVD drive folder opens automatically, go to STEP 5.
    • If does not, go to STEP 3.
  3. Click File Explorer.


  4. Open the CD/ DVD drive.
  5. Open paperport folder.
  6. Click an icon at the left side of the address bar. The folder path will be shown. Make a note of the folder path shown in the address bar.
    For example) E:\paperport\ ("E" is an example of the CD/ DVD drive.)
  7. Click Start => (All apps =>) Windows System then choose Command Prompt.
  8. The Command Prompt window will appear.
  9. Type the text in the following order.

    1. Folder path of which you made a note in STEP 6.
    2. \PP12Installer.exe
    3. ␣ (one space)
    4. langid=
    5. 1033 (language ID*)
    * 1033 is the language ID for English. The language ID varies depending on the language. Enter 4 digits for your language ID instead of "1033" referring to the following Language ID list.

    Language ID list:
    English: 1033 Dutch: 1043 Hungarian: 1038
    Brazilian Portuguese: 1046 Danish: 1030 Polish: 1045
    French: 1036 Norwegian: 1044 Slovak: 1051
    Italian: 1040 Swedish: 1053 Romanian: 1048
    German: 1031 Russian: 1049 Bulgarian: 1026
    Spanish: 1034 Czech: 1029  


  10. Press the Enter key on your computer's keyboard.
  11. Follow the onscreen instruction to install PaperPort™ 12SE.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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