FAQs & Troubleshooting

FAQs & Troubleshooting

When I send a fax from the machine, an error "not register." or "not registered." is displayed.

The Fax to server may be On and this may cause the issue.

To resolve the issue make sure that Fax to server is Off. There are two ways to change the settings of Fax to server: by using the control panel and by using the Web Based Management.

Choose the appropriate way and follow the steps below.

Method 1: Using the control panel

  1. Press Settings(Settings).

  2. Press All Settings.

  3. Press the Up or Down arrow and then press Network.

  4. Press the Up or Down arrow and then press Fax to Server.

  5. Press Off.

  6. Press Home(Home).

Method 2: Using the Web Based Management

  1. Start your web browser.

  2. Type "http://machine's IP address/" into your browser's address bar (where "machine's IP address" is your machine's IP address).
    For example:

  3. Click Fax and Fax to Server.

  4. Choose Off.

    Fax to server

  5. Click Submit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9130CW, MFC-9330CDW, MFC-9340CDW, MFC-L8600CDW, MFC-L8850CDW, MFC-L9550CDW

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