FAQs & Troubleshooting

FAQs & Troubleshooting

Reset the Drum Counter

When you replace the drum unit with a new one, you must reset the drum counter by completing the following steps:

  • DO NOT reset the drum counter unless you are replacing the drum unit.
  • If you reset the drum counter without replacing the drum unit, the machine will not be able to correctly calculate the remaining drum life.
  • Using non-genuine Brother supplies may affect the print quality, hardware performance, and machine reliability.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.


  1. Make sure the machine is turned on.
  2. Make sure the machine's cover is closed.
  3. Press and hold Toner(Toner) for about five seconds.
  4. Press Drum.
  5. Select the toner color for the drum unit you just replaced.
  6. Press Yes.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

HL-L3270CDW, MFC-L3710CW, MFC-L3750CDW, MFC-L3770CDW

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