FAQs & Troubleshooting

FAQs & Troubleshooting

Glossy Paper does not feed correctly.

This issue is common when using paper that exceeds the recommended thickness for the machine.

To correct the feeding issue, add more paper to the paper tray. If the paper feed does not improve, check the following steps.


STEP 1: Check your paper


STEP 2: Verify the paper is loaded correctly

  • Load glossy paper with the shiny side facing down. The coated side of glossy paper is shiny. Avoid touching the shiny (coated) side.
  • When you print on Brother Photo paper, load one extra sheet of the same photo paper in the paper tray. An extra sheet has been included in the paper package for this purpose.
  • Gently put the paper into the paper tray print side down and top edge in first. Check that the paper is flat in the tray.
    Be careful that you do not push the paper in too far, it may lift at the back of the tray and cause feed issues.


STEP 3: Clean the Paper Pick-up Roller

> Click here to see how to clean the paper pick-up rollers.


If the issue did not improve, contact Brother Customer Service from "Contact Us".


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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MFC-J1010DW, MFC-J1170DW, MFC-J1205W, MFC-J1215W, MFC-J4335DW, MFC-J4345DWXL, MFC-J4535DW, MFC-J460DW, MFC-J480DW, MFC-J485DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J680DW, MFC-J690DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J775DW(XL), MFC-J805DW(XL), MFC-J815DW XL, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-J995DW(XL)

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