FAQs & Troubleshooting

FAQs & Troubleshooting

Set Fax Preview to On.

Use the Fax Preview to view received faxes on the machine's display (hereinafter called LCD).



  • This feature is available only for black and white faxes.
  • When Fax Preview is turned on, a backup copy of received faxes will not be printed for Fax Forwarding, PC-Fax Receiving and Forward to Cloud operations, even if you set Backup Print to On.
  • Although printed faxes show the received date and time when Fax Receive Stamp is turned on, the Fax Preview screen will not display the received date and time.



Follow the steps below to set fax preview to on.


  1. Press Settings(Settings).
  2. Press Fax Preview(Fax Preview).
  3. Press On.
  4. Press Yes.
    The LCD displays a message saying future received faxes will not be printed.
  5. Press Yes.
  6. Press Home(Home).


If faxes are stored in the memory when you change Fax Preview to Off, do one of the following:

  • If you do not want to print the stored faxes, press Continue. Press Yes to confirm. Your faxes will be deleted.
  • To print all the stored faxes, press Print All Faxes Before Delete.
  • If you do not want to turn off Fax Preview, press Cancel.



If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5930DW, MFC-J5945DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-J995DW(XL)

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