FAQs & Troubleshooting

FAQs & Troubleshooting

Why do the color ink cartridges run out of ink even though I never or rarely print in color?

  • One factor that will affect your color ink consumption is the cleaning cycle of the machine. The machine is designed to automatically flush and clean ALL of the ink jet nozzles on a programmed schedule. During the cleaning process, the machine draws out a small amount of ink to remove air bubbles from the cartridge and to remove dust and dried ink from the ink nozzles and channels. This not only ensures premium print quality but also ensures the life of the print head. Because of the ink jet technology, this process is common to all ink jet machines.

  • Another factor that could be affecting your color ink consumption is the amount of printing from a computer, even if the print jobs are black only. Because this machine offers full color printing, the default setting in the print driver is COLOR. This means the machine will automatically mix ALL the colors to produce a selected color, even black.

    If you would like to print from the computer using the black ink only, you need to change the printing preferences to GRAY SCALE, and also select "Plain Paper" at Media Type.
    If you select other Media Type than "Plain Paper", color inks are used. In detail, refer to the Related FAQ which is located in the end of this page.

    To change the printing preferences to GRAY SCALE, and select "Plain Paper" at Media Type, refer to below:

    NOTE: The screens may differ depending on operating system being used and your Brother machine.

    For Windows users:
  1. Open Printing Preferences. (Click here to see how to open Printing Preferences.)

  2. Open Advanced tab.

  3. Select Grayscale at the Color/Grayscale section.

    Advanced tab

  4. Click the Basic tab and choose Plain Paper in Media Type.
    Make sure that Slow Drying Paper has been unchecked.

    Basic tab

For Macintosh users:

  1. Open Print dialog. (Click here to see how to open Print dialog.)

  2. Choose Print Settings in the Print dialog box.

    Print dialog

  3. Choose Plain Paper in Media Type.
    Make sure that Slow Drying Paper has been unchecked.

  4. Choose Grayscale in Color/Grayscale.

    Print Settings

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J4320DW, MFC-J4420DW, MFC-J460DW, MFC-J4620DW, MFC-J480DW, MFC-J485DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5920DW, MFC-J5930DW, MFC-J5945DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6720DW, MFC-J680DW, MFC-J690DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J775DW(XL), MFC-J805DW(XL), MFC-J815DW XL, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-J995DW(XL)

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