MFC-J5930DW

FAQs & Troubleshooting

FAQs & Troubleshooting

The faxes I send are always received with a vertical black line.

This type of line is typically caused by dirt or correction fluid on the scanner unit. The scanner unit is the mechanism that reads the documents that are being sent or copied.

Please clean the scanner unit to solve the problem. Click here to see the details of how to clean the scanner unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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