FAQs & Troubleshooting

FAQs & Troubleshooting

I cannot open the scanned file from Scan to FTP.

If you use "~" in the file name from Scan to FTP, the file name is cut after "~" and you cannot open the file.
DO NOT use "~" in the file name. Or update your machine's firmware to the latest version.


> Click here to download the Firmware Update Tool and see more information in the Downloads section to update the firmware.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6930DW, MFC-J6935DW

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