FAQs & Troubleshooting

FAQs & Troubleshooting

Load Documents in the Automatic Document Feeder (ADF)

The ADF can hold multiple pages and feeds each sheet individually.

Use paper that is within the sizes and weights shown in the table. Always fan the pages before placing them in the ADF.

Document Sizes and Weights

Length *1: 5.8 to 14.0 in. (148 to 355.6 mm)
Width: 4.1 to 8.5 in. (105 to 215.9 mm)
Paper Weight: 17 to 24 lb (64 to 90 g/m²)
Up to 35.4 in. (900 mm) when using the long paper function.
  • DO NOT pull on the document while it is feeding.

  • DO NOT use paper that is curled, wrinkled, folded, ripped, stapled, paper clipped, pasted or taped.

  • DO NOT use cardboard, newspaper or fabric.

  • Make sure documents with correction fluid or written in ink are completely dry.


Your 2-sided documents can be copied up to Letter size, and can be faxed or scanned up to Legal size using the ADF.

  1. Fan the pages well.
  2. Adjust the paper guides (1) to fit the document size.
  3. Place your document face up in the ADF, as shown in the illustration, until you feel the document touch the feed rollers and the machine beeps.

    If you loaded a small size document and cannot remove it, lift the ADF document support (1), and then remove the document.

    DO NOT leave any documents on the scanner glass. If you do this, the ADF may jam.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW

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