MFC-J5930DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Paper is Jammed in the Front of the Machine

If the LCD displays the following paper jam messages, follow these steps:
  • [Jam Front/Rear], [Repeat Jam Front/Rear]
  • [Jam Front], [Repeat Jam Front]
  • [Jam Front/MP Tray], [Repeat Jam Front/MP Tray]
  • [Jam Front/Manual Feed Slot], [Repeat Jam Front/Manual Feed]
  1. Unplug the machine from the AC power outlet.
  2. If the paper is loaded in the MP tray, remove the paper. (MFC-J5830DW/MFC-J5930DW)
  3. Pull Tray #1 (1) completely out of the machine as shown by the arrow.

    If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear], lift the paper support (1), and then pull it at an angle completely out of the machine as shown by the arrow.

    When finished, continue with the next step.

  4. Slowly pull out the jammed paper (1).

    If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear], do the following:

    1. Lift the Jam Clear Flap, and remove the jammed paper.
    2. Make sure you look carefully inside (1) for any scraps of paper.

    When finished, continue with the next step.

  5. Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position.
  6. Slowly pull the jammed paper (1) out of the machine.

    If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear], move the print head (if necessary) to take out any paper remaining in this area. Make sure pieces of paper are not left in the corners of the machine (1) and (2).

    When finished, continue with the next step.

    IMPORTANT
    • If the print head is in the right corner as shown in the illustration, you cannot move the print head. Close the scanner cover, and then reconnect the power cord. Open the scanner cover again, and then hold down until the print head moves to the center. Then unplug the machine from the power source and take out the paper.
    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.
    • If ink gets on your skin or clothing, immediately wash it off with soap or detergent.
  7. Gently close the scanner cover using the finger holds on each side.
  8. If your LCD error message was [Jam Front/Rear] or [Repeat Jam Front/Rear], do the following:
    1. Open the Jam Clear Cover (1) at the back of the machine.
    2. Make sure you look carefully inside for jammed paper and slowly pull it out of the machine.
    3. Close the Jam Clear Cover. Make sure the cover is closed completely.
  9. If your LCD error message was [Jam Front/MP Tray] or [Repeat Jam Front/MP Tray], make sure you look carefully inside the MP tray for jammed paper. Push the release lever (1) toward the back of the machine, and then slowly pull the jammed paper out of the MP tray.
  10. If your LCD error message was [Jam Front/Manual Feed Slot] or [Repeat Jam Front/Manual Feed], make sure you look carefully inside the manual feed slot for jammed paper and slowly pull it out of the machine.
  11. If your LCD error message was repeat paper jam messages, for example [Repeat Jam Front/Rear], and you removed the paper support, put it firmly back in the machine. Make sure you fit the paper support into the channels.
  12. Slowly push Tray #1 completely into the machine.
  13. Reconnect the power cord.
    If there is a repeat paper jam, a small piece of paper may be stuck in the machine.

    See Related Information: Remove Paper Scraps.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW

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