FAQs & Troubleshooting

FAQs & Troubleshooting

Document is Jammed in the Top of the ADF Unit

  1. Remove any paper that is not jammed from the ADF.
  2. Open the ADF cover.
  3. Remove the jammed document by pulling it upward.
  4. Close the ADF cover.
  5. Press .
    To avoid future document jams, close the ADF cover correctly by pressing it down in the center.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.