MFC-J5930DW

FAQs & Troubleshooting

I cannot use the Auto Crop feature.

Follow the steps below to resolve this issue.

Update your machine's firmware to the latest version.
> Click here to update the firmware.
Check the version of scanner diver and ControlCenter4 listed below.
> Click here to see how to check the scanner driver version.
Scanner driver: v1.0.28.28 or later
- Brother Utilities supported models
  1. Open Brother Utilities.
    - Windows 7 / 10
      Click or (Start) > (All Programs or All apps >) Brother > Brother Utilities.
    - Windows 8
      On the Start screen, click .
      If is not on the Start screen, right-click somewhere on an empty spot, and then click, All Apps from the bar.
      Click Brother Utilities.
  2. Select Scan.
  3. Click ControlCenter4.
- Brother Utilities unsupported models
  Click (Start) > All Programs > Brother > [model name] > ControlCenter4.
Click "CC4" icon in the task tray, and then select About.
You will see the ControlCenter4 version in the upper right.

ControlCenter4: v4.4.17.1 or later

If the version is old, reinstall the Driver and Software by following the steps below.
1. Uninstall the Brother Drivers and Software.
  > Click here to see how to uninstall the Brother Drivers and Software.
2. Download the “Full Driver & Software Package” from the “Downloads” section and install the Drivers and Software.
  The installation instructions are available on the download page.
  > Click here to visit the “Downloads” section.
Check that Auto Crop is added to ControlCenter4.

If Auto Crop is not added, run the Batch file by following the steps below.
1. Close ControlCenter4.
2. Download the Batch file to the temporary folder.
  > Click here to download the batch file.
3. Double click on the downloaded file.
4. Open ControlCenter4 and check that Auto Crop is added to ControlCenter4.