MFC-J5330DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Load Photo Paper in Paper Tray #1

  • If the [Check Paper] setting is set to [On] and you pull the paper tray out of the machine, a message appears on the LCD asking if you want to change the paper type and paper size. Change the Paper Size and Paper Type settings if needed, following the LCD instructions.
  • Load only one size and type of paper in the paper tray at a time.
  • When you load a different paper size in the tray, you must change the Paper Size setting in the machine or the paper size setting on your computer.

    Doing this enables the machine to automatically feed paper from the appropriate tray if Auto Tray Select has been set in the machine or printer driver. (MFC-J5830DW/MFC-J5930DW)

  1. If the paper support flap (1) is open, close it, and then close the paper support (2).
  2. Pull the paper tray completely out of the machine as shown by the arrow.
  3. Remove the tray top cover (1).
  4. Do one of the following:
    • If you load Photo L (3.5" x 5")/(9 x 13 cm) in the paper tray, lift up the Photo L stopper (1).
    • If you load Photo (4" x 6")/(10 x 15 cm) in the paper tray, lift up the Photo stopper (2).
    • If you load Photo 2L (5" x 7")/(13 x 18 cm) in the paper tray, lift up the Photo 2L stopper (3).
    Gently press and slide the paper width guides (4) to fit the paper size.
  5. Load up to 20 sheets of photo paper in the paper tray with the printing surface face down.
    Loading more than 20 sheets of photo paper may cause paper jams.
  6. Gently adjust the paper width guides (1) to fit the paper.
    Make sure the paper guides touch the edges of the paper and the paper is flat in the tray.
  7. Replace the tray top cover.
  8. Slowly push the paper tray completely into the machine.
    IMPORTANT

    DO NOT push the paper tray into the machine forcefully or quickly. Doing this may cause paper jams or paper feed problems.

  9. Pull out the paper support until it locks into place.
  10. Change the paper size setting in the machine's menu, if needed.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-J5330DW, MFC-J5830DW(XL), MFC-J5930DW

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