FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the Scanner to improve the copy or fax quality.

Follow the step listed below to clean the Document Scanner.

  1. Unplug the machine from the AC power outlet (electrical socket).

  2. Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

    NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.
    Clean scanner glass and white plastic

  3. For the models with an ADF (Automatic Document Feeder):
    In the ADF unit, clean the white bar (1) and the glass strip (2) with a soft lint-free cloth moistened with a non-flammable glass cleaner.

    Clean white bar and the glass strip

In addition to cleaning the glass strip with a non-flammable glass cleaner, run your finger tip over the glass strip to see if you can feel anything on it. If you feel dirt or debris, clean the glass strip again concentrating on that area. You may need to repeat the cleaning process three or four times. To test, make a copy after each cleaning.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J152W, MFC-J245, MFC-J285DW, MFC-J4310DW, MFC-J4320DW, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5920DW, MFC-J650DW, MFC-J680DW, MFC-J775DW(XL), MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL)

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.