If your Brother machine won't stop ringing when it is not in use, follow these steps:
 

1. Is a telephone cord connected to the Brother machine?
   • If yes, go to Step 2.
   • If no, go to Step 5.
2. Disconnect any telephone cords that are currently connected to the jacks labeled LINE and EXT on the Brother machine.
    
3. Do one of the following:
   • If the machine stops ringing, go to Step 4.
   • If the machine keeps ringing, go to Step 6.
4. Is your telephone service bundled with your internet or cable service, or do you have to connect your telephone to a modem?
   • If yes, go to Step 5.
   • If no, contact your telephone provider to have your phone line checked.
     If your telephone provider has already checked your line for this issue and the ringing continues, contact Brother Customer Service from "Contact Us."
    
5. Verify you are using the telephone cord that came with the Brother machine to connect the machine to the Voice Over Internet Protocol (VoIP) interface:
   The telephone cord that came with the Brother machine has only two gold wires in its clear connector.  If the telephone cord you're using has four gold wires, it is not the cord that came with the Brother machine.
   1. Are you currently using the telephone cord that was included in the box with your Brother machine?
      • If yes, go to Step 6.
      • If no, go to Step b.
      • If you do not have the telephone cord that came with the Brother machine, contact Brother Customer Service from "Contact Us."
   2. Connect one end of the telephone cord that came with your Brother machine to the VoIP interface.
      If you are unsure of how the telephone cord is connected to the VoIP interface, contact your VoIP provider for assistance.
   3. Connect the other end of the telephone cord that came with your Brother machine to the jack labeled LINE on the machine.
   4. Check for a dial tone. (Click here to see how to verify if the Brother machine has a dial tone.)
   5. Do one of the following:
      • If there is a dial tone and the machine has stopped ringing, the issue is resolved. 
      • If the machine keeps ringing, go to Step 6.
      • If there is a rapid busy signal or an off-hook tone, contact Brother Customer Service from "Contact Us."
6. Verify the Brother machine's power cord is directly connected to the power outlet.
   • If the Brother machine's power cord is directly connected to the power outlet, contact Brother Customer Service from "Contact Us."
   • If the Brother machine's power cord is connected to a device, such as a surge protector or power switch, follow these steps:
     1. Remove the Brother machine's power cord from the device.
     2. Plug the Brother machine's power cord directly into the power outlet.
     3. Go to Step 7.
7. Do one of the following.
   • If the machine stops ringing, the issue is resolved.
   • If the machine keeps ringing, contact Brother Customer Service from "Contact Us."