MFC-J475DW

FAQs & Troubleshooting

FAQs & Troubleshooting

When I print or copy a document with fast mode, the printing is shifted too high on the paper.

Powder from the paper may build up on the surface of the paper pick-up roller. This may cause the paper to slip as it is picked from the tray. To resolve this issue follow the steps below:

NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

  • Clean the paper pick-up roller

    1. Unplug the machine from the AC power outlet (electrical socket).

    2. Pull the paper trays completely out of the machine.

    3. Open the Jam Clear Cover (1) at the back of the machine.

      Open Jam Clear Cover

    4. Clean the Paper Feed Rollers (1) with a soft lint-free cloth moistened with water.
      Slowly turn the rollers so that the whole surface is cleaned. After cleaning, wipe the rollers with a dry, soft lint-free cloth to remove all moisture.

      Clean Paper Feed Rollers

    5. Close the Jam Clear Cover. Make sure the cover is closed completely.

    6. Put the paper trays firmly back in the machine.

    7. Re-connect the power cord.


  • Flip the paper in the paper tray


    If you are using paper that has a coating on one side (ex. Photo Paper) skip this step.


    1. Take the paper out of the tray and fan the stack of paper well.

    2. Install the paper into the paper tray with the other side of paper face up.

    3. Put the paper tray firmly back in the machine.

    4. Start copying or printing again.

If you still have an issue after performing the previous steps Brother recommends copying or printing your document at a higher resolution (increased resolutions will print your document at slower speeds).

  • Change the copy or print quality setting


    - for Copy

    *If your Brother machine has a touchscreen, follow the steps under "For Touchscreen models" below.

    1. Load your document.

    2. Press COPY(COPY).

    3. Enter the number of copies you want.

    4. Press the Up or Down arrow key to choose Quality.

    5. Press OK.

    6. Press the Up or Down arrow key to choose Normal or Best.

    7. Press OK.

    8. Start copying

    <For Touchscreen models>


    1. Load your document.

    2. Press COPY(COPY) or Copy.

    3. Enter the number of copies you want.

    4. Press the Left or Right arrow key to display Quality.

    5. Press Quality.

    6. Press the Up or Down arrow key to display Normal or Best.

    7. Press Normal or Best.

    8. Start copying.

    - for PC print

    (Windows)


    1. Open Printing Preference. (Click here to see how to open Printing Preferences.)

    2. Change the print mode at the Print Quality section. Choose one of the modes Normal, High, Photo or Best.

      Change Print Quality

    3. Click Apply -> OK

    (Macintosh)


    1. Open Print dialog. (Click here to see how to open Print dialog.)

    2. Choose Print Settings in the Print dialog box.

      Choose Print Settings

    3. Click on the drop down menu next to Print Quality.

    4. Choose one of the modes Normal, High, Photo or Best.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J152W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J450DW, MFC-J470DW, MFC-J475DW, MFC-J825DW, MFC-J835DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.