Unable to Scan AX
The error message Unable to Scan AX or Scan Unable AX is an indication that the machine has a mechanical problem. The "AX" is a different error message depending on the condition of your machine.
Unplug the machine from the power for several minutes and reconnect it.
If the error message still continues, contact Brother Customer Service from the "Contact Us" section.
If your machine has FAX functions:
We recommend transferring your faxes to another fax machine or to your PC before turning off the power switch.
(some MFC models with flash memory)
The machine will not lose faxes in the memory even after turning off the power switch.
DCP-J140W, DCP-J152W, MFC-J245, MFC-J280W, MFC-J285DW, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5910DW, MFC-J5920DW, MFC-J625DW, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J775DW(XL), MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J985DW(XL)