FAQs & Troubleshooting

FAQs & Troubleshooting

Cover is Open

The following covers may not be completely closed. Check if the following covers are completely closed.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  • Scanner cover:

    1. Lift the scanner cover (1).

    2. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands.

    3. Make sure the telephone line cord and USB cable (if used) have been guided correctly through the cable channel and out the back of the machine.

  • Ink cartridge cover:

    Firmly close the ink cartridge cover until it clicks.


If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-J152W, MFC-J245, MFC-J285DW, MFC-J4310DW, MFC-J4410DW, MFC-J450DW, MFC-J4510DW, MFC-J4610DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J650DW

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