MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.

It is not possible for Windows 2000 and XP users to use the address book on a network. Please relocate the address book file to your local HDD.


To send a PC-FAX, you need to log on with administrator rights.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

FAX-1800C, FAX-1820C, FAX-1840C, FAX-1920CN, FAX-1940CN, FAX-2440C, FAX-2820, FAX-2920, MFC-210C, MFC-230C, MFC-255CW, MFC-295CN, MFC-3200C, MFC-3220C, MFC-3240C, MFC-3320CN, MFC-3340CN, MFC-3420C, MFC-3820CN, MFC-420CN, MFC-4420C, MFC-465CN, MFC-4820C, MFC-490CW, MFC-495CW, MFC-5440CN, MFC-5490CN, MFC-5840CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-685CW, MFC-6890CDW, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-885CW, MFC-8890DW, MFC-9120CN, MFC-9320CW, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

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