MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-xxxxxxxx) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

The Scan to E-mail feature allows you to scan a document directly into your E-mail application, but your E-mail application needs to be configured as the default E-mail application. Please follow the steps below.

 

NOTE: Illustrations shown below are from a representative operating system, and may differ from your operating system.

  1. Logged on as an administrator.
     
  2. For Windows XP users:
    Click Start => ControlPanel => Add or Remove Programs => Set Program Access and Defaults => Custom.

    For Windows Vista/ Windows 7 users:
    Click Start button(Start button) => Control Panel => Programs => Default Programs => Set program access and computer defaults => Custom.

    For Windows 8 or later users:
    1. Open the Control Panel. (Click here to see how to open the Control Panel.)
    2. Click Programs => Default Programs => Set program access and computer defaults => Custom.

     

  3. Choose the E-mail application you are using in the Choose a default e-mail program section, and click OK.

    NOTE
    Webmail services are not supported by Scan to E-mail feature.

    Set program access and computer defaults

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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