MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.

Your machine was not selected as the scanning device when installing the Brother scanner software. This issue occurs if you have connected the USB interface cable to the machine before restarting your Macintosh or if you are overwriting a previously installed version of the Brother scanner software. You will need to select your Brother machine as the scanner manually. Please follow the instructions below to select the Brother machine as the scanner.

 


  1. Switch off and unplug the product from the AC outlet and disconnect it from your Macintosh if you already connected an interface cable.
  2. Turn on your Macintosh.
  3. Connect the USB interface cable to your Macintosh , and then connect it to the product.
  4. Start "DeviceSelector" by double clicking "DeviceSelector.app" in //Library/Printers/Brother/Utilities/ DeviceSelector folder or by clicking "Model" on the upper-left corner of the Brother ControlCenter 2.0 and selecting "Other...".

    1. Open the Hard Drive.
    2. Open the "Library" Folder.
    3. Open the "Printers" folder.
    4. Open the "Brother" folder.
    5. Open the "Utilities" folder.
    6. Open the "DeviceSelector" folder.
    7. Double click on "DeviceSelector".

    or

    1. Open the Hard Drive.
    2. Open the "Library" Folder.
    3. Open the "Printers" folder.
    4. Open the "Brother" folder.
    5. Open the "Utilities" folder.
    6. Open the "ControlCenter" folder.
    7. Double click on "ControlCenter".

  5. Select USB as the connection type. Your machine name will appear on the list. Select your machine and click OK.
  6. Close the DeviceSelector.
  7. Open your scanning application and test.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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