MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

I can print but cannot scan via network. (For Mac)

Follow the steps below to resolve the issue.

 

Step 1: Check the network connection

Check your Brother machine is available for network print.
If you cannot print, refer the FAQ listed below:

 

(For wired networks)

> Click here to see how to resolve cannot print using my Brother machine on a wired network (Windows/macOS).

 

(For wireless networks)

> Click here to see how to resolve cannot print using my Brother machine on a wireless network (Mac).

 

 

Step 2: Check the network scan settings

Open the Device Selector and configure scanner settings.

> Click here to see how to launch and use the Device Selector to configure the scanner settings.
 

 

Step 3: Check the scanning feature works

  1. Open the ControlCenter.
    To open the ControlCenter2 application, click Go from the Finder bar, Applications > Brother > ControlCenter. Double click the ControlCenter.
    The ControlCenter will open and an icon will be placed in the dock.
  2. Click Image or OCR or E-mail or File. Check the scanning feature works.
    Control Center2

 

Step 4: Check the firewall settings

(For scan using the control panel or SCAN key on your Brother machine.)

The network scanning feature does not work when using the control panel or SCAN key on your Brother machine. This has occurred when using a software firewall. Please configure your software firewall to permit the application below.

 

Application Name:

Macintosh HD/ Library/ Printers/ Brother/ Utilities/ Server/ NETserver.app

 

 

Step 5: Make sure your router allows communication on the network via Bonjour.

Does the router support Bonjour communication?

The router may be set to block Bonjour communication. Refer to the support documentation for your router and check the router settings.

If you don't know whether the router supports Bonjour or the method for changing the settings, contact the router manufacturer.

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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