MFC-9970CDW

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 07/09/2015
  • ID: faq00000273_021

Clean the inside of the machine (video instructions available)

Follow the steps below to clean the inside of the machine.
NOTE: Videos and illustrations shown below are from a representative product, and may differ from your Brother machine.
 

DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray, or any type of flammable substance to clean the outside or inside of the machine. Doing this may cause a fire or electrical shock.

 

DO NOT use any type of flammable substance

  1. Turn off the machine's power switch. Unplug the telephone line cord first (if applicable), disconnect all cables, and then unplug the power cord from the AC power outlet.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  2. Press the front cover release button and open the front cover. Hold the green handle of the drum unit, and then pull the drum unit out until it stops.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  3. Turn the green lock lever at the left of the machine counterclockwise to the release position. Holding the green handles of the drum unit, lift the front of the drum unit and remove it from the machine. We recommend that you place the drum unit on a clean, flat surface with a piece of disposable paper underneath it in case you accidentally spill or scatter toner.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)

    • Be careful not to inhale toner.
    • Hold the green handles of the drum unit when you carry it. DO NOT hold the sides of the drum unit.
    Holoding the green handles.

     

  4. Wipe the four scanner windows with a dry, lint-free cloth.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)

    To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration

     
    DO NOT touch the electrodes.

     

     

  5. Make sure the green lock lever is in the release position. Match the guide ends of the drum unit to the Arrow mark marks on both sides of the machine, then gently slide the drum unit into the machine until it stops at the green lock lever. Turn the green lock lever clockwise to the lock position. Push the drum unit in until it stops, and then close the front cover of the machine.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)
  6. Plug the machine's power cord back into the AC power outlet first, connect all cables, and then plug in the telephone line cord (if applicable). Turn on the machine's power switch.

    Click on the image to play the video instructions.
    * This movie is being streamed from YouTube. (Opening new window.)

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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