MFC-9840CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Download a file from the "Downloads" section and save it to Windows 8 computer.

You can download the file using Internet Explorer from the Start screen or from the Desktop screen. The download process varies depending on the screen, therefore check your computer's screen and follow the steps applicable for your case.


Case A: For the Start screen users:

  1. When the End-User License Agreement for Brother Software page appears, read the description first. Click Agree to the EULA and Download and then click Save.
    End-User License Agreement

     

  2. Click Close.
    Click Close

     

  3. The downloaded files are saved in the Downloads folder of the Favorites.
  4. On the Start screen, click Start.
    Start Screen

    If Start is not on the Start screen, right-click somewhere on an empty spot (1), and then click, All Apps from the bar (2).
    All Apps

     

  5. Click File Explorer.
    File Explorer

     

  6. Open the Downloads folder under the Favorites folder.
    Downloads

     

  7. Follow the Installation procedure and run the downloaded file.

Case B: For the Desktop screen users:

  1. When the End-User License Agreement for Brother Software page appears, read the description first. Click Agree to the EULA and Download and then click the drop-down list beside the Save button.
    End-User License Agreement

     

  2. Choose the save options.
    • If you want to choose a folder for saving files, choose Save as and go to STEP 3.

      Save

    • If not, choose Save and go to STEP 4.

    If you choose Save, they will be saved in the Downloads folder under the Favorites folder.

     
  3. Choose the folder to save file.
    1. Choose the folder which you want to save the downloaded files, and click Save.
      Save As

       

    2. After the download has completed, start the File Explorer and open the folder which you saved.

       

      File Explorer

       

    3. Follow the Installation procedure and run the downloaded file.
       
  4. The downloaded files will be saved in the Downloads folder under the Favorites folder.
    1. Click File Explorer.
      File Explorer

       

    2. Open the Downloads folder under the Favorites folder.
      Downloads

       

    3. Follow the Installation procedure and run the downloaded file.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

ADS-1000W, ADS-1200, ADS-1250W, ADS-1500W, ADS-1700W, ADS-2000, ADS-2000e, ADS-2200, ADS-2400N, ADS-2500W, ADS-2500We, ADS-2700W, ADS-2800W, ADS-3000N, ADS-3600W, DCP-165C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-7030, DCP-7040, DCP-7060D, DCP-7065DN, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-8110DN, DCP-8150DN, DCP-8155DN, DCP-9040CN, DCP-9045CDN, DCP-J125, DCP-J140W, DCP-J152W, DCP-L2520DW, DCP-L2540DW, DCP-L2550DW, DCP-L5500DN, DCP-L5600DN, DCP-L5650DN, DS-600, DS-610, DS-620, DS-640, DS-700D, DS-720D, DS-740D, DS-820W, DS-920DW, DS-940DW, FAX-1920CN, FAX-1940CN, FAX-2840, FAX-2940, FAX-4100/FAX-4100e, FAX-4750e, FAX-5750e, HL-1270N, HL-1470N, HL-1670N, HL-1870N, HL-2070N, HL-2140, HL-2170W, HL-2220, HL-2230, HL-2240, HL-2240D, HL-2270DW, HL-2275DW, HL-2280DW, HL-2600CN, HL-2700CN, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, HL-3140CW, HL-3170CDW, HL-3180CDW, HL-3450CN, HL-4000CN, HL-4040CDN, HL-4040CN, HL-4070CDW, HL-4150CDN, HL-4200CN, HL-4570CDW, HL-4570CDWT, HL-5070N, HL-5170DN, HL-5250DN, HL-5280DW, HL-5340D, HL-5350DN, HL-5370DW/HL-5370DWT, HL-5440D, HL-5450DN, HL-5470DW, HL-5470DWT, HL-6050DN, HL-6180DW, HL-6180DWT, HL-7050N, HL-8050N, HL-L2300D, HL-L2305W, HL-L2315DW, HL-L2320D, HL-L2340DW, HL-L2350DW, HL-L2360DW, HL-L2370DW(XL), HL-L2380DW, HL-L2390DW, HL-L2395DW, HL-L3210CW, HL-L3230CDW, HL-L3270CDW, HL-L3290CDW, HL-L5000D, HL-L5100DN, HL-L5200DW(T), HL-L6200DW(T), HL-L6250DW, HL-L6300DW, HL-L6400DW(T), HL-L8250CDN, HL-L8260CDW, HL-L8350CDW, HL-L8350CDWT, HL-L8360CDW(T), HL-L9200CDWT, HL-L9300CDW(T), HL-L9310CDW, HL-S7000DN, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3320CN, MFC-3340CN, MFC-3820CN, MFC-420CN, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7225N, MFC-7240, MFC-7340, MFC-7345N, MFC-7360N, MFC-7365DN, MFC-7440N, MFC-7460DN, MFC-7820N, MFC-7840W, MFC-7860DW, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8510DN, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8810DW, MFC-8820DN, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9130CW, MFC-9320CW, MFC-9325CW, MFC-9330CDW, MFC-9340CDW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J245, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J285DW, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J4310DW, MFC-J4320DW, MFC-J435W, MFC-J4410DW, MFC-J4420DW, MFC-J450DW, MFC-J4510DW, MFC-J460DW, MFC-J4610DW, MFC-J4620DW, MFC-J470DW, MFC-J4710DW, MFC-J475DW, MFC-J480DW, MFC-J485DW, MFC-J491DW, MFC-J497DW, MFC-J5330DW, MFC-J5520DW, MFC-J5620DW, MFC-J5720DW, MFC-J5830DW(XL), MFC-J5845DW(XL), MFC-J5910DW, MFC-J5920DW, MFC-J5930DW, MFC-J5945DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J650DW, MFC-J6510DW, MFC-J6520DW, MFC-J6530DW, MFC-J6535DW(XL), MFC-J6545DW(XL), MFC-J6710DW, MFC-J6720DW, MFC-J680DW, MFC-J690DW, MFC-J6910DW, MFC-J6920DW, MFC-J6925DW, MFC-J6930DW, MFC-J6935DW, MFC-J6945DW, MFC-J775DW(XL), MFC-J805DW(XL), MFC-J815DW XL, MFC-J825DW, MFC-J835DW, MFC-J870DW, MFC-J875DW, MFC-J880DW, MFC-J885DW, MFC-J895DW, MFC-J985DW(XL), MFC-J995DW(XL), MFC-L2680W, MFC-L2685DW, MFC-L2690DW, MFC-L2700DW, MFC-L2705DW, MFC-L2707DW, MFC-L2710DW, MFC-L2717DW, MFC-L2720DW, MFC-L2730DW, MFC-L2740DW, MFC-L2750DW(XL), MFC-L3710CW, MFC-L3750CDW, MFC-L3770CDW, MFC-L5700DW, MFC-L5800DW, MFC-L5850DW, MFC-L5900DW, MFC-L6700DW, MFC-L6750DW, MFC-L6800DW, MFC-L6900DW, MFC-L8600CDW, MFC-L8610CDW, MFC-L8850CDW, MFC-L8900CDW, MFC-L9550CDW, MFC-L9570CDW, PDS-5000, PDS-5000F, PDS-6000

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