MFC-9560CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using MagicJack and am having problems sending or receiving faxes. 

MagicJack is a Voice Over Internet Protocol (VoIP) phone service that you can use with your high-speed internet connection.


Brother does not support the use of its fax machines and Multifunction Centers with MagicJack.

For information about connecting your Brother machine to MagicJack, click here.


If you want to use your Brother machine to send and receive faxes over MagicJack, we recommend you contact MagicJack and ask them which modem speed they recommend for faxing.

Set the Brother machine's modem speed to their recommendation by following these steps:

*If your Brother machine has a touchscreen, please follow the steps of "For Touchscreen models" below.


  1. Press Menu or Menu/Set.

  2. Press the Up or Down arrow key to choose Fax.

  3. Press OK or Menu/Set.

  4. Press the Up or Down arrow key to choose Miscellaneous.

  5. Press OK or Menu/Set.

  6. Press the Up or Down arrow key to choose Compatibility.

  7. Press OK or Menu/Set.

  8. Press the Up or Down arrow key to choose the modem speed you want to use.

    You can choose High, Normal, or Basic (for VoIP).

    • High sets the machine's modem speed at 33,600 bps.

    • Normal sets the machine's modem speed at 14,400 bps.

    • Basic (for VoIP) or Basic sets the machine's modem speed at 9,600 bps.

    If you change the Compatibility to Basic (for VoIP) or Basic, the Error Correction Mode (ECM) feature is only available for color fax sending.

  9. Press OK or Menu/Set.

  10. Press Stop/Exit.

For additional information about using VoIP to send and receive faxes, see the Related FAQ's at the end of the page.



<For Touchscreen models>

  1. Press Menu on the screen.

  2. Press the Up or Down arrow to display Fax.

  3. Press Fax.

  4. Press the Up or Down arrow to display Miscellaneous.

  5. Press Miscellaneous.

  6. Press the Up or Down arrow to display Compatibility.

  7. Press Compatibility.

  8. Press the modem speed you want to use.

    You can choose High, Normal, or Basic (for VoIP).

    • High sets the machine's modem speed at 33,600 bps.

    • Normal sets the machine's modem speed at 14,400 bps.

    • Basic (for VoIP) sets the machine's modem speed at 9,600 bps.

    If you change the Compatibility to Basic (for VoIP), the Error Correction Mode (ECM) feature is only available for color fax sending.

  9. Press Stop/Exit.
For additional information about using VoIP to send and receive faxes, see the Related FAQ's at the end of the page.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-5490CN, MFC-6890CDW, MFC-790CW, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW

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