MFC-9560CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

Poor fixing

Poor fixing

 

Please check the following points to solve the problem.
NOTE: Illustrations shown below are from a representative product and operating system, and may differ from your Brother machine and operating system.

  1. Check that you use the paper that meets our specifications.
    > Click here to see the details of the recommended paper.
     
  2. Make sure that the two gray levers inside the back cover, one on the left-hand side and one on the right-hand side, are in the up position.
    Gray levers in the up position

     

  3. Choose Improve Toner Fixing mode in the printer driver.

    For Windows printer driver:

     

    1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
    2. Click the Advanced tab and click Other Print Options....
      Printing Preferences dialog box
       
    3. Choose Improve Print Output in Printer Function, and choose the Improve Toner Fixing option. Then click OK.
      Other Print Options
       
    4. Click Apply => OK.

     


    For Windows BR-Script printer driver:

     

     

    1. Open Printing Preferences. (Click here to see the details of how to open Printing Preferences.)
    2. Click Advanced....
    3. Choose Improve Toner Fixing for Improve Print Output in Printer Features, and click OK.
      Printing Preferences dialog box of BR-Script driver



    For Mac OS X CUPS printer driver:

     

     

    1. Open the Print dialog. Click here to see the details of how to open Print dialog.
    2. Choose Print Settings from the pane pop-up menu. Click the Advanced tab and click Improve Print Output....
      Print dialog
       
    3. Choose the Improve Toner Fixing option, and click OK.
      Improve Print Output

     

     

     

    For Mac OS X BR-Script printer driver:

     

     

    1. Open the Print dialog. (Click here to see the details of how to open Print dialog.)
    2. Choose Printer Features from the pane pop-up menu.
    3. Choose General 2 (Set 3 for Mac OS X 10.4) for Feature Sets, and choose Improve Toner Fixing for Improve Print Output.
      Print dialog of BR-Script driver

       
  4. Make sure that the media type settings in the printer driver and in the machine's Paper Type menu match the type of paper you are using.

    If the problem continues, change the setting in Media Type to a thick setting with reference to the following table. For example, if you have set the Media Type to Plain Paper, change it to Thick Paper.


    Media Type options
     

    For plain papers

    For envelopes

    thicker
    Arrow mark
    Arrow mark
    thinner

    Thicker Paper
    Thick Paper
    Plain Paper
    Thin Paper

    Env. Thick
    Envelopes
    Env. Thin

     

     

  5. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

     

 

 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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