FAQs & Troubleshooting

FAQs & Troubleshooting

White spots or hollow print

White spots or hollow print

Please check the following points to solve the problem:

  1. Check the machine's environment. Conditions such as high humidity can cause white spots or hollow print.

  2. Make sure that the media type settings in the printer driver and in the machine's Paper Type menu match the type of paper you are using.

  3. The drum unit or toner cartridges may not be installed correctly. Re-install the drum unit and toner cartridges.

  4. Clean the drum unit. Click here to see the details of how to clean the drum unit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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