FAQs & Troubleshooting

FAQs & Troubleshooting

No Toner

The toner cartridge for the color indicated on the LCD is not installed correctly. Pull out the drum unit. Take out the toner cartridge for the color indicated on the LCD, and then put it back into the drum unit.

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

  1. Make sure that the machine is turned on.

  2. Press the front cover release button and then open the front cover.


  3. Hold the green handle of the drum unit. Pull the drum unit out until it stops.


  4. Hold the handle of the toner cartridge and slightly push it toward the machine to unlock it. Then pull it out of the drum unit.


    • DO NOT put a toner cartridge into a fire. It could explode, resulting in injuries.

    • DO NOT use cleaning materials that contain ammonia, alcohol, any type of spray or any type of flammable substance to clean the inside or outside of the machine. Doing this may cause a fire or electrical shock.

    • Be careful not to inhale toner.


    • We recommend that you place the drum unit and/or the toner cartridge on a clean, flat, level, stable surface with a sheet of disposable paper or cloth underneath it in case you accidentally spill or scatter toner

    • Handle the toner cartridge carefully. If toner scatters on your hands or clothes, wipe or wash it off with cold water at once.

    • To avoid print quality problems, DO NOT touch the shaded parts shown in the illustration.

    • Be sure to seal up the toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge.

    • Go to for instructions on how to return your used consumable items to the Brother collection program. If you choose not to return your used consumable, please discard the used consumable according to local regulations, keeping it separate from domestic waste. If you have questions, call your local waste disposal office.

  5. Hold the handle of the toner cartridge and slide the toner cartridge back into the drum unit, then slightly pull it toward you until you hear it click into place. Make sure that you match the toner cartridge color to the same color label on the drum unit.


C-Cyan M-Magenta Y-Yellow K-Black

  1. Push the drum unit in until it stops.


  2. Close the front cover of the machine.

    After putting back the toner cartridge, DO NOT turn off the machine's power switch or open the front cover until the LCD shows Ready.

Related FAQs

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9460CDN, MFC-9560CDW, MFC-9970CDW

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