FAQs & Troubleshooting

FAQs & Troubleshooting

Can I program my Brother machine to dial a predefined number before every fax number I dial?

You can use your Brother machine's Dial Prefix feature to automatically dial a predefined number before every fax you send.

For example, if your telephone system requires you to dial 9 to access an outside line, then you can program the Dial Prefix feature to automatically dial 9 every time you send a fax.


To program your Brother machine's Dial Prefix, please follow these steps:

  1. Press Menu and select Initial Setup => Dial Prefix.
  2. Press the Up or Down arrow key to select On or Off.
  3. Press OK.
    - If you chose On, go to STEP 4.
    - If you chose Off, go to STEP 7.
  4. Press 1 to choose Change or press 2 to choose Exit.
    - If you chose Change, go to STEP 5.
    - If you chose Exit, go to STEP 7.
  5. Use the dial pad to enter the prefix number you want your Brother machine to dial automatically.

  • The prefix can be up to 5 digits long.
  • You can use numbers 0 to 9, #, *, and !.
  • Press the HOOK key to select "!".
  • You cannot use "!" with any other numbers or characters.
  • For some countries where the pulse dialing mode is available:
    If the pulse dialing mode is on, # and * are not available to use.

  1. Press OK.
  2. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9440CN, MFC-9450CDN, MFC-9840CDW

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