FAQs & Troubleshooting

FAQs & Troubleshooting

How do I clear the message "Jam Duplex" from the LCD?

To clear paper jams, please follow the steps below.

  1. Pull the paper tray completely out of the machine and check inside the machine.
  1. If paper is not caught inside the machine, check underneath the paper tray.


DO NOT put the paper tray back in at this point.

  1. If the paper is not caught in the paper tray, open the back cover.
  1. Push the gray lever on the left hand side (1) to the right.

After you have just used the machine, some internal parts of the machine will be extremely hot. When you open the front or back cover of the machine, DO NOT touch the shaded parts shown in the illustration.

  1. Pull out the jammed paper slowly.
  1. Reset the gray lever on the left hand side (1) back to the original position.
  1. Close the back cover.
  1. Put the paper tray firmly back in the machine.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-9045CDN, MFC-9450CDN, MFC-9840CDW

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