MFC-9450CDN

FAQs & Troubleshooting

FAQs & Troubleshooting

Install PaperPort™ 11SE onto Windows 10.

You can install PaperPort™ 11SE from the CD-ROM supplied with your Brother machine.

Check the OS written on the CD-ROM label and follow the steps applicable for your case.

 

Case A: Windows 8 is written on the CD-ROM label.

 
  1. Insert the CD-ROM supplied with your Brother machine into the CD/ DVD drive.
  2. Click File Explorer.

    FileExplorer
     
  3. Open the CD/ DVD drive and then double-click the start.exe to run the opening screen.
  4. Choose your model (if needed) and language and then click Install MFL-Pro suite. Follow the onscreen instructions to install PaperPort™ 11SE.
     
    • If the User Account Control screen appears during installation, click Yes.
    • If the Scan button is grayed out when you open the PaperPort™ 11SE application after installation, you need to get a patch software to fix it.
      Follow the steps below to download and run the patch software:
       
      1. Close PaperPort™ 11SE.
      2. > Click here to download the Scanner Connection Tool.
      3. Once the file has downloaded, double-click the "PPScnConnTool.exe" file.
      4. When the PaperPort Scanner Connection Tool appears, click the "Enable" button.
      5. Launch PaperPort™ 11SE and confirm the "Scan" button is now accessible.

 

 

Case B: Windows 8 is NOT written on the CD-ROM label.

 
Follow the Step 1, 2 and 3 below to install PaperPort™ 11SE.
 
There are 3 steps for installing PaperPort™ 11SE. You need to install 3 kinds of software: PaperPort, Microsoft Visual C++ 2005 Redistributable Package and PaperPort Image Printer.
 
Step1: Installing PaperPort
 
  1. Insert the CD-ROM supplied with your Brother machine into the CD/ DVD drive.
  2. Click File Explorer.

    FileExplorer
     

  3. Open the CD/ DVD drive.
  4. Open the paperport folder and then the program folder. Double-click setup.exe.
  5. The installation will start. Follow the installation screen directions.

 

Step2: Installing Microsoft Visual C++ 2005 Redistributable Package

 

Installation steps vary depending on the version of your Windows 10. Follow the steps below for your Windows 10 version.

 

 

[For 32bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
  2. A window will appear. After finishing installation, the window will close.

    CisualC

 

[For 64bit users]

  1. Open the Utilities folder. Double-click vcredist_x86.exe.
  2. A window will appear. After finishing installation, the window will close.

    VisualC
     
  3. Open the System64 folder. Double-click vcredist_x64.exe.
  4. A window will appear. After finishing installation, the window will close.

    VisualC

 

Step3: Installing PaperPort Image Printer

 

Installation steps vary depending on the version of your Windows 10. Follow the steps below for your Windows 10 version.

 

 

[For 32bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the sytem32 folder.
  2. Double-click setup.exe.
  3. The installation will start. Follow the installation screen directions.

 

[For 64bit users]

  1. Go back to the paperport folder. Open the printer folder, and then the system64 folder.
  2. Double-click setup.exe.
  3. The installation will start. Follow the installation screen directions.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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