MFC-9340CDW

FAQs & Troubleshooting

FAQs & Troubleshooting

What is "Easy Receive" or "Fax Detect" and how does it work?

Easy Receive or Fax Detect is a feature that allows your Brother machine to receive a fax even if you answer it by lifting an external or extension telephone's handset.


  • If Easy Receive or Fax Detect is On, the machine will automatically receive a fax, even if you answer the call. When you see Receiveing on the machine's display or hear a click on the phone line through the handset you are using, just replace the handset. Your machine will do the rest.

  • If Easy Receive or Fax Detect is Off and you answer an incoming fax by lifting external handset, press Fax Start, and then press Receive to receive the fax.

  • If Easy Receive or Fax Detect is Off and you answer an incoming fax by lifting the handset of an extension telephone that shares the line with the Brother machine, press * 5 1 (* 9 1 for New Zealand) on the telephone to receive the fax.

  • If Easy Receive or Fax Detect is On but your machine does not receive a fax when you lift an external or extension telephone's handset, press * 5 1 (* 9 1 for New Zealand).

  • If you send faxes from a computer or another fax machine that shares the line with your Brother machine and your Brother machine intercepts them, turn Easy Receive or Fax Detect setting Off.
To change your Brother machine's Easy Receive or Fax Detect setting, follow these steps:

  1. Press Settings(Settings).

  2. Press All Settings.

  3. Press the Up or Down arrow key to display Fax.

  4. Press Fax.

  5. Press the Up or Down arrow key to display Setup Receive.

  6. Press Setup Receive.

  7. Press the Up or Down arrow key to display Easy Receive or Fax Detect.

  8. Press Easy Receive or Fax Detect.

  9. Press On (or Off).

  10. Press Home(Home).

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-9130CW, MFC-9330CDW, MFC-9340CDW, MFC-J4510DW, MFC-J4710DW

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