MFC-8710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Set up my Brother machine to forward the received faxes to another location.

You can use your machine's Fax Forwarding feature to forward the faxes you receive to another location. When Fax Forwarding is on, your machine will receive a fax into its memory, dial the fax number you programmed, and forward the fax to that number.


When Fax Forwarding is on, you cannot receive a color fax unless the sending machine converts it to black and white.
To turn Fax Forwarding on, follow these steps:

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press Menu.
  2. Press the Up or Down arrow key to choose Fax. Press OK
  3. Press the Up or Down arrow key to choose Remote Fax Opt. Press OK.
  4. Press the Up or Down arrow key to choose Fwd/Page/Store or Forward/Store. Press OK.
  5. Press the Up or Down arrow key to choose Fax Forward. Press OK.
    The LCD will ask you to enter the fax number you want your faxes to be forwarded to.
  6. Enter the forwarding number by using the dial pad (up to 20 digits), by pressing a One Touch key or by pressing ( Address Book the up arrow key (Address Book)) and the three-digit location. Press OK.
    If your machine has been configured for the Internet Fax feature, you can also enter an email address.

    • Hold down Shift and press 1 to enter an E-mail address on the Dial Pad key. You can use Dial Pad keys as Standard alphabet character keys.
    • The E-mail address can be up to 60 characters long.
    • If you store a Group on a One Touch key or a Speed Dial location, the faxes will be forwarded to multiple fax numbers.

  7. Press the Up or Down arrow key to choose On or Off. Press OK.
  8. Press Stop/Exit.

If you choose Backup Print On, the machine will also print the fax at your machine so you will have a copy. This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Setup Receive. Press Setup Receive.
  4. Press the Up or Down arrow key to display Forward/Page/Store or Forward/Store. Press Forward/Page/Store or Forward/Store.
  5. Press Fax Forward.
  6. Do one of the following:
    • Press Manual to enter the forwarding fax number (up to 20 characters) or E-mail address (up to 60 characters) using the buttons on the touchscreen. Press OK.
    • Press Address Book.
      Press the Up or Down arrow key to scroll until you find the fax number or E-mail address you want your faxes to be forwarded to.
      Press the fax number or E-mail address you want to use.
  • You can enter an E-mail address by pressing Email Botton on the touchscreen.

  • You can display your stored numbers and E-mail addresses in alphabetical order by pressing A Botton on the touchscreen.
  • Depending on the E-mail address you choose, you will be asked for the File Type. Choose TIFF or PDF and go to STEP 7.
  • If you choose a Group number from the Address Book, the faxes will be forwarded to multiple fax numbers.
  1. Press Backup Print: On or Backup Print: Off.

If you choose Backup Print: On, the machine will also print received faxes at your machine so you will have a copy.

This is a safety feature in case there is a power failure before the fax is forwarded or a problem at the receiving machine.

  1. Press Stop/Exit.

    To turn Fax Forwarding off, follow these steps:

    *If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

    1. Press Menu.
    2. Press the Up or Down arrow key to choose Fax. Press OK.
    3. Press the Up or Down arrow key to choose Remote Fax Opt. Press OK.
    4. Press the Up or Down arrow key to choose Fwd/Page/Store or Forward/Store. Press OK.
    5. Press the Up or Down arrow key to choose Off. Press OK.

      If there are faxes in the machine's memory, the machine will give you two options:

      • If you press 1, all unprinted faxes will be printed and erased before Fax Forwarding is turned off. If a backup copy has already been printed, it will not be printed again.

      • If you press 2, the memory will not be erased and Fax Forwarding will remain on.

    6. Press Stop/Exit.

    <For touchscreen models>

    1. Press Menu.
    2. Press the Up or Down arrow key to display Fax. Press Fax.
    3. Press the Up or Down arrow key to display Setup Receive. Press Setup Receive.
    4. Press the Up or Down arrow key to display Forward/Page/Store or Forward/Store. Press Forward/Page/Store or Forward/Store.
    5. Press Off.

      If there are faxes in the machine's memory, the machine will give you two options:

      • If you press Yes, all unprinted faxes will be printed and erased before Fax Forwarding is turned off. If a backup copy has already been printed, it will not be printed again.
      • If you press No, the memory will not be erased and Fax Forwarding will remain on.

    6. Press Stop/Exit.

        If your question was not answered, have you checked other FAQs?

        Have you checked the manuals?

        If you need further assistance, please contact Brother customer service:

        Related Models

        MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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