MFC-8710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Set up my Brother machine's electronic cover page

You can program your Brother machine to transmit an electronic cover page with the faxes you send. This cover page will show your Station ID and, depending on the situation, a comment and the number of pages you are faxing. If you are faxing to a One Touch or Speed Dial number, the cover page will include the recipient's name if you stored it with their number.


You must program your Brother machine's Station ID before you can use the electronic cover page feature.

Click here to see the detailos of how to program your Station ID.


You can include one of three preset comments on your cover page or you can program your own comment.

Click here to see how to compose your own comment.

The Preset comments are:

  1. Comment Off
  2. Please Call
  3. Urgent
  4. Confidential

You can send an electronic cover page before every fax you transmit or you can set it to be sent with the next fax only.

Composing your own comment:

Please follow the steps below to compose your own comments.

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Make sure you are in FAX mode.
  2. Press Menu.
  3. Press the Up or Down arrow key to choose Fax. Press OK.
  4. Press the Up or Down arrow key to choose Setup Send. Press OK.
  5. Press the Up or Down arrow key to choose Coverpage. Press OK.
  6. Press the Up or Down arrow key to choose Message or Note.
  7. Press the Up or Down arrow key to choose 5 or 6 to store your own comment.
    Press OK.
  8. Enter your own comment using the dial pad. Press OK.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Setup Send. Press Setup Send.
  4. Press Coverpage Setting.
  5. Press Coverpage Message or Coverpage Note.
  6. Press 5 or 6 to store your own comment.
  7. Enter your own comment by pressing the buttons on the touchscreen. Press OK.
  8. Press Stop/Exit.

Sending an electronic cover page with every fax:

You can set your Brother machine to send an electronic cover page every time you send a fax.

Please follow the steps below to send an electronic cover page with all sent faxes.

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Make sure you are in FAX mode.
  2. Do one of the following:

    • Place the document that you want to fax face up in the ADF (Automatic Document Feeder).
    • Place the document that you want to fax face down on the flat scanner glass.

  3. Press Menu.
  4. Press the Up or Down arrow key to choose Fax. Press OK.
  5. Press the Up or Down arrow key to choose Setup Send. Press OK.
  6. Press the Up or Down arrow key to choose Coverpage. Press OK.
  7. Press the Up or Down arrow key to choose Setup.
  8. Press the Up or Down arrow key to choose On. Press OK.
  9. Press the Up or Down arrow key to choose a comment. Press OK.

<For touchscreen models>

  1. Press Fax.
  2. Press the Left or Right arrow key to display Coverpage Setup. Press Coverpage Setup.
  3. Press On.
  4. Press the comment you want to add.
  5. Enter two digits to show the number of pages you are sending. Press OK.
    For example, enter 0, 2 for 2 pages or 0, 0 to leave the number of pages blank. If you make a mistake, press Clear to back up and re-enter the number of pages.
  6. Press the Left or Right arrow key to display Set New Default. Press Set New Default.
  7. Press Yes.
  8. Press Stop/Exit.

Sending an electronic cover page with the next fax only:

You can set your Brother machine to send an electronic cover page with the next fax only.

Please follow the steps below to send an electronic cover page with the next sent fax only.

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Make sure you are in FAX mode.
  2. Do one of the following:

    • Place the document that you want to fax face up in the ADF (Automatic Document Feeder).
    • Place the document that you want to fax face down on the flat scanner glass.

  3. Press Menu.
  4. Press the Up or Down arrow key to choose Fax. Press OK.
  5. Press the Up or Down arrow key to choose Setup Send. Press OK.
  6. Press the Up or Down arrow key to choose Coverpage. Press OK.
  7. Press the Up or Down arrow key to choose Setup.
  8. Press the Up or Down arrow key to choose Next Fax:On. Press OK.
  9. Press the Up or Down arrow key to choose a comment. Press OK.
  10. Enter two digits to show the number of pages you are sending. Press OK.
    For example, enter 0, 2 for 2 pages or 0, 0 to leave the number of pages blank. If you make a mistake, press the Left arrow key or Clear to back up and re-enter the number of pages.

<For touchscreen models>

  1. Press Fax.
  2. Press the Left or Right arrow key to display Coverpage Setup. Press Coverpage Setup.
  3. Press On.
  4. Press the comment you want to add.
  5. Enter two digits to show the number of pages you are sending. Press OK.
    For example, enter 0, 2 for 2 pages or 0, 0 to leave the number of pages blank.
    If you make a mistake, press Clear to back up and re-enter the number of pages.

Using a printed cover page:

If you would like to use a cover page you can write on, your Brother machine can print one for you.

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

Please follow the steps below to print a cover page.

  1. Make sure you are in Fax mode.
  2. Press Menu.
  3. Press the Up or Down arrow key to choose Fax. Press OK.
  4. Press the Up or Down arrow key to choose Setup Send. Press OK.
  5. Press the Up or Down arrow key to choose Coverpage. Press OK.
  6. Press the Up or Down arrow key to choose Setup.
  7. Press the Up or Down arrow key to select Print Sample.
  8. Press Start.
    Your Brother machine will print the cover page, which you can write on and manually attach to your fax.
  9. Press Stop/Exit.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Setup Send. Press Setup Send.
  4. Press Coverpage Setting.
  5. Press Print Sample.
  6. Press Start.
    Your Brother machine will print the cover page, which you can write on and manually attach to your fax.
  7. Press Stop/Exit.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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