MFC-8710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Why doesn't the image print on my Transmission Verification Report?

The image will only appear on the Transmission Verification Report if:

  • The Transmission Verification Report is set to On+Image or Off+Image.
  • You are sending a fax automatically.
  • The Real Time Transmission feature is turned Off.


Verify the Transmission Verification Report is set for On+Image or Off+Image.

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press Menu and choose Fax => Report Setting => Transmission or XMIT Report.
  2. Press the Up or Down arrow key to choose On+Image or Off+Image.
  3. Press OK.
  4. Press Stop/Exit.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Report Setting. Press Report Setting.
  4. Press Transmission or XMIT Report.
  5. Press On, On+Image, Off or , Off+Image.
  6. Press Stop/Exit.


Verify you are sending faxes automatically:

For the image to appear on your Transmission Verification Report, the document(s) you are faxing must temporarily be scanned into the Brother machine's memory. This only happens when you send a fax automatically by putting the document in the ADF or on the flat scanner glass, dialing the number you want to send to, and pressing Start.

If you send a fax manually by pressing Hook, Hook/Hold, Hold, Speaker Phone or Tel/R, dialing the number you want to send to, then pressing the Start once you hear fax-receiving tones, then your Transmission Verification Report will not display the image, even if it is set to On+Image or Off+Image,  because your Brother machine did not scan the document(s) into memory.

Verify Real Transmission is turned Off:

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press FAX to illuminate it.
  2. Press Menu and choose Fax => Setup Send => Real Time TX.
  3. Press the Up or Down arrow key to choose Off.
  4. Press OK.
  5. Press Stop/Exit.

<For touchscreen models>

  1. Press Fax.
  2. Press the Left or Right arrow key to display Real Time TX. Press Real Time TX.
  3. Press On.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-7340, MFC-7345N, MFC-7440N, MFC-7840W, MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8810DW, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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