MFC-8710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

When I try to send a fax the message "FAX # Restricted" appears on the display.

This message will appear when you try to send a fax or make an outbound call if the security feature Dial Restrict is turned On.

This feature is included with the Brother machine to prevent users from sending a fax or calling a wrong number by mistake. You can set the machine to restrict dialing by using the dial pad, One Touch or Speed Dial.

There are three settings available for this feature:

Off:
If you choose Off, the machine does not restrict any dialing method.


Enter # Twice
:
If you choose Enter # twice, the machine will prompt you to re-enter the number, and then if you re-enter the same number correctly, the machine will start dialing. If you re-enter the wrong the number, The LCD will display the message Fax # Restricted.


On
:
If you choose On, the machine will restrict all fax sending and outbound calls.

To adjust this feature, follow one of these steps:




DIAL PAD RESTRICTION - Restricts dialing from the dial pad only

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press Menu, Fax, Dial Restrict, and Dial Pad.
  2. Press the Up or Down arrow key to choose Off, Enter # Twice or On.
  3. Press OK.
  4. Press Stop/Exit.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
  4. Press Dial Pad.
  5. Press Enter # twice, On or Off.
  6. Press Stop/Exit.


ONE TOUCH RESTRICTION - Restricts dialing using the One Touch keys

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press Menu, Fax, Dial Restrict, and One Touch Dial.
  2. Press the Up or Down arrow key to choose Off, Enter # Twice or On.
  3. Press OK.
  4. Press Stop/Exit.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
  4. Press One Touch Dial.
  5. Press Enter # twice, On or Off.
  6. Press Stop/Exit.


SPEED DIAL RESTRICTION - Restricts dialing using Speed Dial numbers

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

  1. Press Menu, Fax, Dial Restrict, and Speed Dial.
  2. Press the Up or Down arrow key to choose Off, Enter # Twice or On.
  3. Press OK.
  4. Press Stop/Exit.

<For touchscreen models>

  1. Press Menu.
  2. Press the Up or Down arrow key to display Fax. Press Fax.
  3. Press the Up or Down arrow key to display Dial Restrict.. Press Dial Restrict..
  4. Press Speed Dial.
  5. Press Enter # twice, On or Off.
  6. Press Stop/Exit.
  • The setting Enter # Twice will not work if you use an external phone or press Hook, Hook/Hold, Hold, Speaker Phone or Tel/R before entering the number. You will not be asked to re-enter the number.

  • You can not restrict dialing when you use Redial/Pause.

  • If you choose On or Enter # Twice, you can not use the Broadcasting feature and can not combine quick dial number when dialing.


 

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-8480DN, MFC-8680DN, MFC-8690DW, MFC-8710DW, MFC-8810DW, MFC-8890DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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