MFC-8710DW

FAQs & Troubleshooting

FAQs & Troubleshooting

Clean the drum unit

If your printout has dots at 94mm (3.7in.) intervals, the drum may have foreign material, such as glue from a label stuck on the drum surface. Please follow the steps below to solve the problem.

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

*If your Brother machine has a touchscreen, please follow the steps under "For touchscreen models" below.

 

  • DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire. It could explode, resulting in injuries.
  • DO NOT use flammable substances, any type of spray, or an organic solvent/liquid containing alcohol or ammonia to clean the inside or outside of the product. Doing so could cause a fire or electrical shock. Instead, use only a dry, lint-free cloth.

    DO NOT use flammable spray

  1. Make sure that the machine is in the Ready mode.
     
  2. Press Menu.
     
  3. Press the Up or Down arrow key to choose Print Reports, and then press OK.
     
  4. Press the Up or Down arrow key to choose Drum Dot Print, and then press OK.
     
  5. Press Start to print the drum dot check sheet.
    Go to STEP 6 under "For touchscreen models" below.

<For touchscreen models>

  1. Make sure that the machine is in the Ready mode.
     
  2. Press Menu.
     
  3. Press the Up or Down arrow key to display Print Reports.
    Press Print Reports.

     
  4. Press the Up or Down arrow key to display Drum Dot Print.
    Press Drum Dot Print.

     
  5. The machine will display Press Start.
    Press Start to print the drum dot check sheet.

     
  6. Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine.
     
  7. After the machine has cooled down, turn off the machine's power switch.
     
  8. Press the front cover release button and then open the front cover.

    Open the front cover
     
  9. Take out the drum unit and toner cartridge assembly
     

     
  10. Remove the toner cartridge

     
  11. Turn the drum unit

     
  12. Find the suspected area

     
  13. Find the mark on the drum

     
  14. Wipe off the mark with a cotton swab
     

  15. Put the toner cartridge back into the drum unit
     

  16. Put the drum unit and toner cartridge assembly back

     

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-8110DN, DCP-8150DN, DCP-8155DN, MFC-8510DN, MFC-8710DW, MFC-8810DW, MFC-8910DW, MFC-8950DW, MFC-8950DWT

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