MFC-8670DN

FAQs & Troubleshooting

FAQs & Troubleshooting
  • Date: 09/22/2011
  • ID: faq00002433_000

Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?

The error message "Unable to Scan" appears when document is too long for 2-sided(duplex) scanning.

A suitable document size for 2-sided(duplex) scanning, 2-sided(duplex) copying and 2-sided(duplex) faxing from the ADF is as follows.

  • Width: 5.8 to 8.5 in. (148.0 to 215.9 mm)
  • Height: 5.8 to 11.7 in. (148.0 to 297.0 mm)
Therefore a 2-sided legal size document (8.5 x 14 in. (215.9 x 355.6 mm)) is not available for 2-sided(duplex) scanning, 2-sided(duplex) copying and 2-sided(duplex) faxing from the ADF. Please use the scanner glass to scan a 2-sided legal size document.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-8670DN, MFC-8860DN, MFC-8870DW

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