MFC-7365DN

FAQs & Troubleshooting

FAQs & Troubleshooting

Check Connection

The error message "Check Connection" appears when you scan using the SCAN key on my Brother machine.The "Check Connection" means the Brother machine does not see the connection of the USB cable, LAN cable, or wireless network. If you press the SCAN key on your Brother machine without any connection, the "Check Connection" will appear on your Brother machine's LCD.

 

Please verify your connection between your PC and your Brother machine.

 

NOTE: Illustrations shown below are from a representative product and may differ from your Brother machine.

 

The connection of the USB cable

Verify that the USB cable is connected between your Brother machine and your PC.

USB connection

 

 

The connection of the LAN cable (if applicable)

Verify that the network cable is connected between your Brother machine and access point and the machine is powered on.

Wired_connection01 Wired_connection02

 

  1. Access point/router
  2. Wired Network machine (your machine)
  3. Wireless capable computer connected to the access point/router
  4. Wired computer connected to the access point/router

 

The connection of the Wireless network (if applicable)

Check your machine's wireless status by printing the WLAN report.

> Click here to check the wireless status on the WLAN report.

 

If your WLAN report is stating "Connection OK", although you can not scan, refer to "Check the wireless status on the WLAN report" and check "Connection: OK".

Wireless_network

  1. Access point/router
  2. Wireless Network machine (your machine)
  3. Wireless capable computer connected to the access point/router
  4. Wired computer connected to the access point/router

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

DCP-7060D, DCP-7065DN, HL-2280DW, MFC-7365DN, MFC-7460DN, MFC-7860DW

Content Feedback

To help us improve our support, please provide your feedback below.

Step 1: How does the information on this page help you?

Step 2: €Are there any comments you would like to add?

Please note this form is used for feedback only.