MFC-5840CN

FAQs & Troubleshooting

FAQs & Troubleshooting

I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)

If you are trying to print and you get a message that the Print Queue is stopped, you will need to reactivate the queue to continue. This is actually a feature of the Print Center or Printer Setup Utility application which allows you to pause print jobs for later printing or batch printing. Please follow the instructions listed below.


  1. Open the Print Center or Printer Setup Utility application located in the utilities folder.
    (Macintosh HD -> Applications -> Utilities)

  2. Double-click on the Print Center or Printer Setup Utility icon to open the application.

  3. Click on the Printer menu and select the Start Jobs or Start Queue option from the listed items.

Depending on the version of Mac OS X you are using, there may be different menu items and the appearance may vary, even though the functionality remains constant.


  1. Double-click the printer name from the main application window in the "Printer List".

  2. Another window will then open and you will see a button that will start the jobs. This button may indicate "Stopped" or "Start Jobs". Click the button to begin to print again.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

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DCP-110C, DCP-120C, DCP-130C, DCP-165C, DCP-330C, DCP-350C, DCP-375CW, DCP-385C, DCP-395CN, DCP-585CW, DCP-7020, DCP-8040, DCP-8045D, DCP-8060, DCP-8065DN, DCP-8080DN, DCP-8085DN, DCP-9040CN, DCP-9045CDN, DCP-J125, FAX-1820C, FAX-1840C, FAX-1860C, FAX-1920CN, FAX-1940CN, FAX-1960C, FAX-2440C, FAX-2480C, FAX-2580C, FAX-2820, FAX-2920, HL-3040CN, HL-3045CN, HL-3070CW, HL-3075CW, MFC-210C, MFC-230C, MFC-240C, MFC-250C, MFC-255CW, MFC-290C, MFC-295CN, MFC-3240C, MFC-3340CN, MFC-3360C, MFC-420CN, MFC-440CN, MFC-465CN, MFC-490CW, MFC-495CW, MFC-5440CN, MFC-5460CN, MFC-5490CN, MFC-5840CN, MFC-5860CN, MFC-5890CN, MFC-5895CW, MFC-620CN, MFC-640CW, MFC-6490CW, MFC-665CW, MFC-685CW, MFC-6890CDW, MFC-7220, MFC-7225N, MFC-7420, MFC-7820N, MFC-790CW, MFC-795CW, MFC-820CW, MFC-8220, MFC-8440, MFC-845CW, MFC-8460N, MFC-8480DN, MFC-8640D, MFC-8660DN, MFC-8670DN, MFC-8680DN, MFC-8690DW, MFC-8840D, MFC-8840DN, MFC-885CW, MFC-8860DN, MFC-8870DW, MFC-8890DW, MFC-9010CN, MFC-9120CN, MFC-9125CN, MFC-9320CW, MFC-9325CW, MFC-9420CN, MFC-9440CN, MFC-9450CDN, MFC-9460CDN, MFC-9560CDW, MFC-9840CDW, MFC-990CW, MFC-9970CDW, MFC-J220, MFC-J265W, MFC-J270W, MFC-J280W, MFC-J410W, MFC-J415W, MFC-J425W, MFC-J430W, MFC-J435W, MFC-J5910DW, MFC-J615W, MFC-J625DW, MFC-J630W, MFC-J6510DW, MFC-J6710DW, MFC-J6910DW, MFC-J825DW, MFC-J835DW

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