MFC-420CN

FAQs & Troubleshooting

FAQs & Troubleshooting

I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?

Resetting the network settings will resolve this issue. We recommend that you print a configuration page before resetting it.


To print the current network settings follow the steps listed below:
  1. Press Menu or Menu/Set key on the control panel.
  2. Press up or down navigation key until Print Reports appears and press Set or Menu/Set.
  3. Press up or down navigation key until Network Cofig appears and press Set or Menu/Set.
  4. The current network settings will be printed.
To reset the network settings follow the steps listed below:
  1. Press Menu or Menu/Set key on the control panel.
  2. Press up or down navigation key until LAN appears and press Set or Menu/Set.
  3. Press up or down navigation key until Factory Reset appears and press Set or Menu/Set.
  4. Now the network settings are reset and the issue should be resolved. Please reset the network configuration referring to the network configuration page you printed.

If your question was not answered, have you checked other FAQs?

Have you checked the manuals?

If you need further assistance, please contact Brother customer service:

Related Models

MFC-420CN, MFC-5840CN, MFC-620CN, MFC-640CW

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